Shipping & Collections
DELIVERY INFORMATION
Welcome to Kingsley Plants! Here you can find all the information you need about our delivery process. We ensure that your plants are carefully packaged and delivered to your doorstep in a timely manner. Our shipping methods are designed to keep your plants safe during transit, and our costs are transparent to provide you with a hassle-free experience.
We package and send out plants on Mondays and Tuesday mornings- excluding public holidays. For prompt processing and despatching of your order please place your order by 5pm Sunday. This allows us time to prepare your plants for their journey to you. Orders placed after this cut off time will be sent the following week.
We will on occasion ship on Wednesdays but this is at our discretion.
Our plants are packed with care with lots of newspaper or alternatives snuggled around the plants to minimise movement and disruption during transit. We do use tape across and in between plants to keep them in place as well. It is a risky business having plants shipped and we can not be held responsible for what happens during transit. Parcels often pass through many hands before being delivered to your address, this always increases the possibility for something unfortunate to happen. We take as much care as we can to ensure your plants arrive in good condition but please be aware of the risks undertaken when having plants couriered to you.
We book our parcels through CourierIt, once the parcels have been collected from us they will begin to send you email notifications keeping you up to date with how your parcel(s) are tracking. Sometimes these emails can end up in junk mail so please check in there just in case.
All parcels are sent under an ATL which is an ‘Authority to leave’ you will not be required to sign for your parcel. If you wish to leave specific delivery instructions to be relayed to the courier driver please leave them in the comments of your order and I will ensure they get passed on.
Freight charges are calculated on volume, in general the more plants you order the higher the freight charge but spend $100 or more on plants and we will ship your plants for free...yes FREE!* Incredible value. There is no charge extra for rural addresses.
Free shipping is automatically applied at the checkout once your order hits the minimum threshold of $100.
*Applicable to North Island addresses only- no offshore islands and we do not offer any shipping options to the South Island.
Our standard rates as below;
North Island ONLY
1-6 plants $10
7-12 plants $16
13 + plants $22*
*This is a flat rate for any order that contains over 12 plants but hasn't met the minimum spend for free shipping.
Pick up onsite is free (for any number of plants).
Return & Exchange Policy
At Kingsley Plants, we want you to be thrilled with your plant purchase. In the event that you are not completely satisfied with your plants, we have a straightforward return and exchange policy in place. We believe that providing clear guidelines for returns and exchanges builds trust with our customers and allows you to shop with confidence.
We understand that circumstances may change, and we are here to assist you throughout the return or exchange process. Our team is dedicated to ensuring that you have a positive experience with Kingsley Plants, from browsing our collection to receiving your plants and beyond.
